Terms of Sale

Graphic Connections LLC · Updated October 30, 2026

These terms apply to every order with Graphic Connections (“GC”, “we”): quotes, cart orders, online stores, signs and banners, safety apparel, jerseys and promotional products. Accepting a quote, placing an order or paying means you agree to them. See also our Privacy policy.

1. Custom orders

Almost everything we sell is made to order with your design, so it can't be resold. Once an order goes into production it can't be canceled, changed or returned, except as described in section 8.

2. Quotes and prices

A quote is good for the number of days shown on it. Prices depend on the quantities, sizes, colors, decoration and artwork in the quote; if any of those change, the price may change. Garment prices from our suppliers can change before an order is approved. PA sales tax is added where it applies, unless you give us a valid exemption certificate.

3. Approving your order and your proof

Nothing is made until (a) you accept your quote and payment is arranged, and (b) you approve your proof. Please check the proof carefully: spelling, names and numbers, colors, size and placement. Once you approve a proof, you are responsible for anything on it, and changes after approval may cost extra and delay your order.

4. Payment

We accept card (through Stripe), PayPal, check and purchase orders from schools, government and approved businesses.

• Card: paid when you accept online; your order is confirmed right away.
• PayPal: we email you a PayPal invoice. Production starts once it's paid or once we approve the order.
• Check: payable to Graphic Connections, 813 Front St., Cresson, PA 16630. Production starts once the check is received or once we approve the order. Returned checks are charged a $35 fee.
• Purchase order: send us a copy of your PO. Invoices on approved POs are due net 30 days.

We may ask for a deposit or full payment before production, especially for large or rush orders. Orders are released for pickup or shipping once they're paid, unless we've agreed to terms. Overdue invoices may be charged 1.5% per month, and you agree to pay reasonable costs of collecting an unpaid balance.

5. Artwork and your rights to it

By sending us artwork, logos, names, photos or other content, you confirm that you own it or have permission to use it, including school, team, league and brand marks. You agree to hold GC harmless from any claim that an order made from your content infringes someone else's rights. We may refuse any design we believe infringes a trademark or copyright, or that is offensive or unlawful.

Artwork and designs we create stay the property of GC until the order is paid in full. Designs made with our online designers or AI tools are previews; final art is confirmed on your proof. We may show photos of finished work in our portfolio and social media unless you ask us not to.

6. Colors, sizes and materials

Colors on screens and proofs are close but not exact; ink, thread, vinyl, glitter and rhinestones look different on different fabrics. Placement can vary slightly from piece to piece, and garment sizes, fit and fabric are set by the manufacturer (please check their size charts before ordering). Blank items may be substituted with an equal or better item if one goes out of stock; we'll tell you first when we can.

7. Quantities

Decorating involves some spoilage. We order a few extra when we can, but on large runs the count delivered may be short by up to 3%; you're only charged for what you receive. Customer-supplied garments are decorated at your risk: we aren't responsible for damage to them, though we'll do our best.

8. Problems with your order

Please check your order as soon as you receive it and tell us about any problem within 7 days, with photos. If we made a mistake (something that doesn't match your approved proof, or a defect in our decoration), we will reprint the affected items or, at our choice, credit or refund them. That is the full remedy; we aren't responsible for problems that match the approved proof, normal wear, washing or care, or items that have been worn, washed or altered.

9. Turnaround, shipping and pickup

Turnaround times start after proof approval and payment, and are estimates, not guarantees, unless we agree in writing to a firm in-hands date. Rush service may cost extra. Once an order ships, delivery times are up to the carrier; we're not responsible for carrier delays, and lost or damaged packages are handled through the carrier claim, which we'll help with. Orders not picked up within 60 days of being ready may be charged storage or disposed of.

10. Safety apparel

Hi-visibility vests, shirts and jackets are certified to ANSI/ISEA 107 by their manufacturer. Adding logos or lettering can cover reflective or fluorescent material; we place decoration to keep it off the reflective tape, but you are responsible for making sure the finished garment meets your workplace and job-site requirements. GC does not certify garments.

11. Signs and banners

Signs and banners are made for the use described on the product page. Installation, permits and how signs are mounted or displayed are your responsibility. Outdoor life depends on weather and exposure.

12. Online stores and fundraising

Store orders are made after the store closes; delivery dates are counted from the close date. Store buyers order through the group that runs the store; fundraising amounts are paid to that group as agreed with it. Store purchases follow these terms.

13. Limits on our responsibility

Our total responsibility for any order is limited to the amount you paid for that order. We are not responsible for indirect or consequential losses, such as a missed event, lost profits or costs of others, even if a delay or problem is our fault. Nothing here limits rights you have that can't be limited by law.

14. Other

These terms are governed by Pennsylvania law. If any part of them can't be enforced, the rest still applies. We may update these terms; the version posted when you accept your quote or place your order is the one that applies to it. Something we agree to in writing for a specific order (for example, a firm in-hands date) applies to that order.

Questions

Call or text 814-341-6363, email gconnecttom@gmail.com.